Pinpoint where college students experience obstacles and identify campus offices that excel in helping students succeed.
CHALLENGES TO SUCCESS
Contains more than 80 specific challenges that college students face.
Asks about access to offices, staff concern for students, and office effectiveness.
STUDENT VIEWS OF THE COLLEGE
Assesses college support of student goals and whether the college is a good value.
Allows colleges to add their own questions to the survey.
OPTIMIZED FOR CELLPHONE USE
Most college students answer web surveys using cellphones, not computers.
TAKES LESS THAN 10 MINUTES
Unique question branching allows students to move quickly through more than 100 questions.
CUSTOMIZED FOR EACH COLLEGE
Uses college-provided office names so students recognize specific offices on their campus.
NO QUESTION ORDER EFFECTS
Avoids order effects by randomly sorting questions and responses.
Asks students about challenges they face during the current semester in five broad areas: academic support services, campus environment, finances and financial aid, succeeding in their courses, and work and personal issues. Each section has multiple challenges, with over 80 unique challenges to student success across the five areas, such as errors with financial aid paperwork, not being told to take a course necessary for their degree, or difficulty using course technology in online classes.
Asks students about their experiences with five campus offices; the specific offices are chosen by the college. Office names are customized for each campus, so that students see office names they recognize. Our research indicates that students want office staff who are accessible, concerned about helping them, and can effectively solve their problem. Students describe the five offices on these three dimensions.
Student Views of the Institution
Asks students about their overall perceptions of the college. Students are asked if they would recommend the college to a friend, whether the college is a good value, and how well the college is helping them meet their goals, such as improving job and career opportunities or preparing for a four-year degree